Refund and Returns Policy

Last Updated: October 14, 2026

At Cartivos, we want you to feel confident when shopping for premium leather jackets. This Return & Refund Policy explains the conditions for requesting a return, exchange, or refund for purchases made through https://cartivos.site/.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:

• The item is unused and in its original condition.
• The product is returned with its original packaging, tags, and included accessories, where applicable.
• The item has not been washed, worn, altered, damaged, or otherwise used.
• You can provide proof of purchase, such as an order confirmation or receipt.

Items that do not meet these conditions may not qualify for a return, subject to applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team before sending any item back.

Please include:

• Your full name.
• Your order number.
• The item you wish to return.
• The reason for the return.
• Photos of the item if it arrived damaged, defective, or incorrect.

Our team will review your request and provide instructions on how to proceed. Please do not send products to an address until your return has been authorized.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

Please provide your order number and clear photographs showing the issue. We will review your request and work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

Where required by law, your statutory consumer rights will apply regardless of the conditions stated in this policy.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• The refund will generally be issued to your original payment method.
• Processing times may vary depending on your payment provider or financial institution.
• Any applicable refund confirmation will be sent to the email address associated with your order.

Please allow additional time for your bank or payment provider to post the refund after it has been processed.

5. Return Shipping Costs

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

Original shipping charges may be non-refundable where permitted by law. If a return is necessary because of an error on our part or a product defect, we will provide appropriate instructions regarding return shipping.

We recommend using a trackable shipping service and keeping your shipping receipt until your return is resolved.

6. Exchanges

If you would like to exchange an item for another size or product, please contact our customer support team.

Exchanges are subject to product availability and approval. If an exchange is unavailable, we may offer another appropriate resolution in accordance with this policy and applicable law.

7. Non-Returnable Items

Items may be ineligible for return where permitted by law if they:

• Have been worn, used, washed, or altered.
• Are damaged after delivery due to improper use or handling.
• Are returned without required original components or packaging.
• Fall within a legally permitted exception to return rights.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order has already been dispatched, you may need to follow the return procedure described in this policy, subject to applicable law.

9. Contact Us

For return, refund, or exchange inquiries, please contact Cartivos:

Website: https://cartivos.site/

Email: support@cartivos.site

Business Name: Cartivos

Address: 1234 Market Street, Philadelphia, PA 19107, United States

Phone: +1 (302) 555-0148

Please include your order number in your message so we can assist you more efficiently.

Cartivos — Leather. Refined.

Thank you for shopping with Cartivos.