Returns & Refund Policy

We want you to be satisfied with your Cartivos purchase. Return eligibility can depend on the type and condition of the product.

Return Requests

Contact us before returning an item so we can review the order and provide return instructions. Products should be unused, complete, and in their original condition and packaging unless the item arrived damaged or defective.

Non-Returnable Items

Used equipment, installed parts, items damaged after delivery, special-order products, and certain opened consumable or maintenance items may not be eligible for return.

Damaged or Incorrect Orders

If an order arrives damaged, defective, or incorrect, contact us promptly with your order information and photos when appropriate so we can review the issue.

Refunds

Approved refunds are generally issued to the original payment method after the returned item is received and inspected. Original shipping or return shipping charges may be non-refundable unless the return results from our error or an eligible damaged/defective product.

Contact

For return assistance, call +1 556-909-7354.